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| Merchandise
Returns & Refunds |
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We want you, our most valued
customer, to have a worry free shopping experience at House of Pets. Your
SATISFACTION IS GUARANTEED! If for any reason, you are not completely satisfied
with any unused products, you may return it within 30 days for a full refund
provided that:
1. The item/s is in brand new condition and remains in its original display
package.
2. The instruction manual, warranty card, accessories, etc. are enclosed.
3. A copy of your original invoice is enclosed as proof of purchase.
Please send an email to our returns department at houseofpets@sbcglobal.net and
explain the reason of your exchange or return. To get a faster responce please
provide us with order number an "Return Authorization Code" will be replied.
Sorry but we are not responsible for return postage costs. For your protection
please save your returned package tracking number. We will only pick-up the
shipping costs if your return is the result of an incorrect shipment by House
of Pets, or the product being returned arrived damaged or defective. NOTE: We
only pay for GROUND UPS or 4th Class US Mail Postage on damaged or defective
merchandise. Other means of shipment method cannot be refunded. No COD
accepted.
Shipping Instructions for Returns
Please be sure that all products being returned is packaged in a box with
either foam, bubble wrap, or crumpled paper for protection. We will not be
responsible for returned merchandise that arrives damaged due to improper
packaging. For your protection, we recommend you to send your return via UPS,
or insure the merchandise.
Defective Merchandise Returns
When returning defective merchandise, please make sure to follow the shipping
instructions under "Merchandise Returns & Refunds" and please let the
Customer Service Representative know that you are returning a damaged or
defective merchandise.
Still Have Questions? Contact Customer Service For questions regarding
products, order delivery, or returns, please contact House of pets Customer
Service:
Contact this seller Phone: 714-817-7387
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